The technique of placing calls from one point to another in the fastest possible way to avoid tolls and congestion. Recording systems and monitoring procedures used in keeping track of call quality and methods for improvement.
CALLCENTER ANALYST SOFTWARE
The wide range of telecommunications hardware and software such as automated phone systems and communication devices. Ability to develop technical documentation and has excellent written and verbal communication skills, including presentation and interpersonal skills.Ĭompensation: $57,400.00/Year - $82,000.00/Yearįrom versatile health perks to new career opportunities, check out our benefits on our careers website.Įmployment is contingent on Successful completion of a pre-employment screen, which may include a drug test.Find the job of your dreams on, one of the largest job sites worldwide.Displays strong initiative for anticipating and meeting business demands, an ability to thrive and be agile in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating timely and accurate results.Self-motivated and the ability to work with autonomy desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause.Has advanced experience with Excel or Google Sheets.Strong analytical, problem solving, and project management skills.Bachelor's degree from four-year college or university or equivalent work experience.
Guide business decisions of field management, executives, and other business partners through effective communication of key findings.Use SQL and Tableau to transform disparate, discrete data points into cohesive, digestible stories through data visualization and dashboards.Influence training creation through validating observations and feedback to discover opportunities in current support material.Develops ad hoc and recurring reporting, data analyses, and data-driven recommendations with a focus on training effectiveness and impact to agent performance.The team also supports a variety of business partners, assuring our call listening and field training teams have the data resources to be successful. Our Training Strategy team focuses on building data-driven resources and analyses that evaluate the effectiveness of processes and training activities that drive agent performance and experience. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve and to join our team as we embark on the next chapter of our story.ĭISH is seeking a highly motivated Training Strategy and Support Analyst to drive operational strategy within the Training and Quality department. We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
CALLCENTER ANALYST TV
We also pioneered the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television. corporations in the process, and grew to be the fourth-largest pay-TV provider. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.
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